FAQ
Q: What are scented candles?
A: Scented candles are candles that have added fragrance oils, essential oils, or natural plant extracts to give them a pleasant scent when burned.
Q: What are the benefits of scented candles?
A: Scented candles can help improve mood, reduce stress, create ambiance, and enhance the overall atmosphere of a room. Different scents can provide various benefits, such as promoting relaxation, energy, or focus.
Q: How are your scented candles made?
A: Our Scented candles are made only from soy wax and fragrance oils, essential oils, or natural plant extracts. The wax is melted, fragrance is added, and the mixture is poured into a candle the glass jar and allowed to cool and solidify.
Q: Are scented candles safe to use?
A: When used properly, scented candles are generally safe to use. However, it's important to keep them away from flammable objects, never leave them unattended, and trim the wick to ¼ inch before each use to prevent excessive smoke and soot.
Q: What types of scented candles are available?
A: There are many types of scented candles available, including jar candles, Wx Melts. They are unique as they have a Stag Figurine on the Lid, we have standing Stags and Laying down Stags and scents to suit different preferences.
Q: How long do scented candles burn?
A: The burn time of scented candles varies depending on the size of the candle and how often it's burned. A typical 8-ounce jar candle can burn for up to 40 hours, while larger candles can burn for much longer.
Q: How should I store my scented candles?
A: Scented candles should be stored in a cool, dry place away from direct sunlight and heat sources. If stored for too long, the scent of the candle may weaken, so it's best to use them within a year or so of purchase.
Q: How long will it take for my scented candles to be delivered?
A: Delivery times for 2nd class standard delivery vary depending on your location and other factors, but it typically takes 2-3 working days for delivery within the UK.
Q: Do you offer any other delivery options besides 2nd class standard?
A: Yes, we also offer 1st class and express delivery options for an additional fee.
Q: How can I track my order?
A: Orders sent via 2nd class standard delivery do not come with tracking information. However, we will provide you with an estimated delivery date and notify you when your order has been dispatched.
Q: What if my order doesn't arrive within the estimated delivery time?
A: If your order has not arrived within the estimated delivery time, please contact us and we will investigate the issue and help resolve any problems.
Q: Can I change my delivery address after placing an order?
A: Unfortunately, we are unable to change the delivery address once an order has been placed. Please ensure that the delivery address is correct when placing your order.
Q: Do you ship internationally?
A: Yes, we do ship internationally. However, please note that delivery times may vary depending on the destination and customs processing times.