FAQ

Q: What are scented candles?
A: Scented candles are candles infused with fragrance oils, essential oils, or natural plant extracts. When lit, they release a pleasant aroma that enhances the atmosphere of any room.

Q: What are the benefits of scented candles?
A: Scented candles can help improve mood, reduce stress, and create a soothing ambiance. Different fragrances offer specific benefits, such as promoting relaxation, focus, or energy.

Q: How are your scented candles made?
A: Our candles are crafted with premium soy wax, fragrance oils, and essential oils or natural extracts. The wax is melted, carefully blended with the fragrance, and poured into the glass jar, then allowed to cool and solidify for a perfect burn.

Q: Are scented candles safe to use?
A: Yes, when used properly, scented candles are safe. Always keep them away from flammable objects, never leave them unattended, and trim the wick to about ¼ inch before each use to minimize smoke and soot buildup.

Q: What types of scented candles do you offer?
A: We offer a range of unique scented candles, including jar candles and wax melts. Each candle is topped with a distinct stag lid—with designs featuring a standing or laying stag—making them a charming addition to any home.

Q: How long do your candles burn?
A: Burn time varies based on the size of the candle. For example, our 8-ounce jar candles typically burn for up to 40 hours, while larger options, such as our 16-ounce candles, can last even longer.

Q: How should I store my scented candles?
A: To preserve the scent, store your candles in a cool, dry place, away from direct sunlight and heat. For best results, use your candles within a year of purchase, as long-term storage can cause the fragrance to fade.

Q: How long will it take for my scented candles to be delivered?
A: Delivery times within the UK typically range from 1-3 working days, depending on your location. We aim to get your candles to you as quickly as possible!

Q: How can I track my order?
A: Once your order has been dispatched, we will provide you with a Royal Mail tracking number so you can easily track the progress of your delivery. You’ll also receive an estimated delivery date and a notification when your order is on its way.

Q: What should I do if my order doesn't arrive within the estimated delivery time?
A: If your order hasn't arrived within the expected timeframe, please reach out to us at originalstag@mail.com, and we will investigate the issue and assist you with resolving it.

Q: Can I change my delivery address after placing an order?
A: Unfortunately, once an order has been dispatched, we cannot change the delivery address. Please ensure all details are correct at checkout.

Q: Do you ship internationally?
A: At this time, we only offer shipping within the UK.